Florida woman slammed for racist tirade against nail salon owner

A Florida woman who went off on the owner of her nail salon in a foul, racist tirade probably didn’t realize that she was being filmed — or that the encounter would go viral.

On June 8, an unidentified female customer at Bali Nail Spa in Lutz burst into the unprovoked rant against her nail tech, salon owner Karen Vu, while getting a manicure, ABC Action News reports.

The female customer was apparently upset over an issue with her topcoat for the $150 nail service, according to footage filmed by fellow patron Robin L. Roether, who soon shared it on Facebook.

WARNING: Videos contain graphic and offensive language.

From threatening to withhold a tip and insisting she would never frequent the establishment again, the customer lashes out at Vu over alleged language-barrier issues.

"I really suggest that you should learn English. Don’t move to America unless you know English, or are willing to learn. It's part of moving to the United States," the woman can be heard saying in the three-plus minute clip, which has since been viewed over 1.1 million times.


Though Vu politely attempts to calm the woman and divert the conversation, the customer continues with her tirade.

"You sound nasty, your language sounds nasty. It actually sounds like you were born out of a f---ing hermit crab," she said. "If I wanna go to a nail salon, I want them to talk English so they can understand when I want a God-d--- top coat. You need to learn your ABC’s."

At this point, a friend of Roether’s, who accompanied her to the salon, had had enough and intervened.

"I feel so sorry for the people who are trying to make living here. No matter where you come from this is a melting pot country."

— Renee Puchalla, customer

“I have to say, I think you're pretty nasty… You don’t call them hermit crabs," the friend says, before the camera goes black and the women continue to verbally spar.

In a second clip of the encounter, viewed nearly 900,000 times, the ranting woman is again seen speaking to Vu, bragging that she is dating a “Channel 13 news adviser” and planning to oust Vu for “violations” in the salon.


According to Vu, the angry woman is a regular customer who is known for sometimes acting unpredictably, ABC reports. Vu further divulged that she feels bad for both the woman and the Bali Nail Spa customers affected by the encounter.

"I don’t mind what she said because she doesn’t have control over her mind," she said.

Though it remains unclear at this time what ultimately happened to the customer in the wake of the incident, her racist rant is being slammed locally and across the internet.

"I feel so sorry for the people who are trying to make living here. No matter where you come from, this is a melting pot country," customer Renee Puchalla told the outlet.


The incident has inspired others in the community to take a stand for Vu and her business. Jennifer Verge saw the viral videos online, and drove 30 minutes to give the salon the tip they never received from the disgruntled patron.

"I just wanted to come over here, tell them they don’t deserve to be treated the way that they were from that lady or for anyone else for that matter,” Verge said of the “unacceptable” incident.

Though Roether did not immediately return Fox News’ request for comment on the story, she has promoted the distribution of the videos on Facebook.

“Watch how this woman treats her nail tech. Please share[,] no one deserves this kind of treatment ever,” she wrote. “Lets keep sharing this video[,] this is intolerable”