Toyota to Make Recall 'House Calls' in New York
ALBANY, N.Y. — Toyota Motor Corp. has agreed to guarantee for New York owners of its vehicles subject to safety recalls that it will pick up cars and trucks at their homes, pay for out-of-pocket transportation costs and offer drivers free rental cars during repairs, under an agreement with New York Attorney General Andrew Cuomo.
The deal — costs weren't specified — represents the first formal concession reached between the world's largest automaker and attorneys general around the country. The agreement also doesn't preclude Cuomo's office from continuing its investigation into Toyota's recall.
A state official, speaking on the condition of anonymity because the announcement had not been made, told The Associated Press that Toyota and Lexus dealers will offer services such as at-home pickup and return of recalled vehicles, free rental cars during repairs and reimbursement for the cost of transportation.
Cuomo's investigation into the recall is continuing though the official would not say what specifically the attorney general is looking at. The recall affects 500,000 vehicles in New York.
"It is unacceptable that New York consumers should face additional burdens when dealing with a safety problem that is Toyota's responsibility," Cuomo said in a prepared statement obtained by the AP before a scheduled noon announcement. "New Yorkers who own recalled vehicles understandably may be reluctant to drive their cars and assume the risk of harm to themselves and others on the road."
Toyota and its Lexus subsidiary will reimburse local dealers for the cost of providing the accommodations.
A spokeswoman for Toyota said she was unaware of the agreement and declined immediate comment.
The services will include pickup and return of the vehicle, driving the customer to the dealership or his or her work place, and rental and loaner cars or taxis during the time the customer is "unable or unwilling to use his or her car," according to Cuomo's statement.
Cuomo also launched a Web site, www.NYToyotaHelp.com, for more information.