File photo. (REUTERS/Mike Blake)
As hard as it might be to believe, Comcast isn’t the only service provider in town to have pretty terrible customer service stories, as Time Warner Cable (TWC) now has a “customer service from hell” story it can call its own, Ars Technica reports.
The unlucky victim in today’s story is one Esperanza Martinez, who hails from Orange County, California. She received a letter from TWC, saying that she had cancelled her service. For one, Martinez was addressed as “C**t Martinez” in the letter, which already, by itself, is pretty abysmal on TWC’s part.
The story doesn’t end there, however.
Related: Comcast fails again: Customers are being renamed with expletives
According to Martinez, she never requested to cancel her service. When she called TWC Corporate customer service, she was told she would receive a follow-up call within 48 hours and that the name change was made on February 12. That was the same day she used the company’s live chat feature to complain about her cable box.
“I have no idea why a TWC employee would do this and risk losing their job,” wrote Martinez to Ars Technica. “It shows what type of companies TWC and Comcast are by the people they hire to represent them.”
TWC responded to the outlet’s inquiry into the matter, saying the name change and false cancellation notice was done by an employee that works at a third-party vendor. According to TWC, the agreement between it and the vendor was terminated, with TWC “changing [its] processes to prevent this from happening again.”
If this story might sound a bit familiar, that’s because several Comcast customers were renamed with expletives, such as “Super B***h Bauer” and “A**hole Brown.”
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