The Basics of Tech Support Services

NEWYou can now listen to Fox News articles!

Getting your computer fixed has never been quicker or easier. For the most part, you no longer have to wait for the repair person to come to your house. Now, problems with technology, especially your computer, can be solved while you stay on your couch in your pajamas. Here is a primer on tech support services:

Why remote is the new in-home
According to, remote support is a faster, more convenient way to fix technology problems. You do not have to let a stranger into your house. If your computer crashes at 3 a.m., you can call many tech support companies right away and they will try to help you, rather than making you wait until the office opens to call to schedule an appointment. You may also have the option of email and online support as well as phone support. Many problems have quick fixes. You might need in-home tech support for more complex and involved problems that cannot be handled remotely.

Some tech support providers extend their services to camera and appliance repair. These repairs may require bringing the item to them, as with Best Buy and the Geek Squad, or involve an in-home visit, depending on the size of the appliance and complexity of the problem. Computer and laptop services may extend to cover printers, routers, MP3 players and security issues, so check out the support that your provider offers.

Protecting your identity
Safety is always an issue. Make sure you use a reputable support company that uses safe and secure means to go about accessing the computer. Keep an eye on what they do once they have control. This will reassure you that your personal information is safe, and, after watching someone else fix a problem, you might remember how to do it by yourself if the issue comes up again.

How does remote support work?

For a tech support representative to fix your electronic problem via remote access, you need your computer and a broadband Internet connection. Call the technology support service of your choice after you have tried resetting the device, turning it on and off, and anything else you can think of to set things right. Explain your reason for calling. Ask to speak to someone who can help you with your problem if you aren’t automatically connected to the right person. He or she will prompt you to access a website that makes screen sharing possible. Stay on the phone and follow his or her instructions. In some cases, you can leave your computer running and call back, but in is usually better to stay by the computer as the service representative fiddles around.

How much does it cost?

You can be charged a la carte, or subscribe to some kind of payment plan. Prices vary by provider, service and product. Look at all of your options and see if a subscription to tech support services would be worth the money. Is there one that will service your most important and valuable electronics? Some offer varying degrees of subscriptions, meaning the least expensive package only includes help during normal business hours, the next level up offers service 24 hours a day five days a week and the full package gives you access to around the clock help.