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WASHINGTON – Veterans Affairs Secretary Robert McDonald says his agency, with its 14 separate password-protected websites, is too balky for veterans to navigate.
A month into the job, McDonald is promising to make it easier for veterans to get services ranging from health care to college scholarships and job training.
The former Procter & Gamble CEO said Tuesday the VA's closed culture makes it hard to root out problems at the agency's far-flung offices and health care facilities.
McDonald took over as head of the agency in July after VA Secretary Eric Shinseki resigned amid an election-year political furor over veterans having to wait months to get appointments at VA hospitals and clinics and what investigators called systemic cover-ups of the delays.