Toshiba has issued a voluntary recall on potentially hazardous battery packs installed in 39 of its laptop models. According to the company, the battery packs, manufactured by Panasonic, can overheat and pose a burn and fire hazard.
The recall includes models from Toshiba’s Mini Notebook, Portégé, Satellite, Satellite Pro, and Tecra lines of PCs. Any laptop purchased between June 2011 and January 2016 could be affected.
Through its Battery Replacement Program, Toshiba is offering a utility you can download and use to determine whether a recalled battery pack is inside your device. If so, the firm will replace it free of charge.
If you’d rather not install the utility, you can search for the part number and serial number on the product information sticker on the bottom cover of your laptop and then input the info on Toshiba’s battery replacement page. To do a manual search, look here for the full list of numbers.
Toshiba recommends that you "remove the battery pack immediately” and use the AC adapter to power your device until you receive a replacement. For more information, call 866-224-1346 to speak to Toshiba’s customer support.
Toshiba, which recently sold its consumer electronics division to Chinese appliance maker Midea, has said it will continue to honor warranties and offer repair services.
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