Updated

When Derrick Woods and Chanell Martin decided to surprise their 12-year-old daughter with a Microsoft Zune media player, they had no idea how big of a surprise they were in for. The gadget, they said, came preloaded with more than an hour of raunchy pornography.

"It was a homosexual orgy that they had video taped for an hour and 44 minutes," Martin told FOX News affiliate WFLD reporter Michelle Gielan.

The couple said the Zune package appeared to have been tampered with and the charger was missing. But when they went to complain at the Chicago-area Wal-Mart where they purchased the player, they say the store manager blamed the situation on Microsoft.

Click here to see the report from FOX News Chicago.

"I'm just totally appalled by the whole situation," Woods said.

A spokesperson for Wal-Mart said it is investigating the incident and will give Woods and Martin a full refund for the Zune and a $25 gift card. But Martin said that the damage has already been done.

"What do you tell a 12-year-old child that you have five men having sex with each other? That's not a conversation that I want to have," Martin said.

FOX News affiliate WFLD contributed to this report.