A Muslim woman was forced to do her banking in the back room of the institution because the head scarf she was wearing violated the company's "no hats, hoods or sunglasses" policy, The Washington Post reported.
The 54-year-old Maryland woman was standing in line a few weeks ago waiting to deposit a check when an employee asked her to go to the back room, citing the new policy. The incident happened again last weekend at the California, Md. branch, but this time, Kenza Shelley refused.
"I want to be served like everyone else," Shelley told the employees. "There was so many people there, and I was embarrassed."
The new policy started in December and was implemented to prevent armed robberies and identity theft, Tom Lyons, senior vice president for security at Navy Federal, told the Post.
"We want to be able to clearly identify who you are and make sure the transaction is safe," Lyons said. "This is a policy that applies to everybody in the branch. She wasn't singled out. ... We tried to accommodate her and help her with her transaction and move on."
But, some say the policy is not acceptable and must be modified for religious reason.
"This may be the tip of the iceberg," Ibrahim Hooper, a spokesman for the Washington-based Council on American-Islamic Relations (CAIR), told the Post. "There's got to be a way to work it out so that this security concern does not lead to violations of constitutional rights."
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