Military families complain as personal cars don't turn up

A surprise change in Pentagon contractors is causing headaches for rank-and-file military personnel and their families on the move this summer.

International Auto Logistics of Brunswick, Ga., last year won a $305 million bid to handle the transport of about 66,000 personal vehicles owned by service members, family members and civilian employees who move each year within and beyond the United States.

Immediately after the new contract began this spring, complaints began rolling in: Cars and trucks shipped to wrong locations, delays of several weeks, vehicles damaged upon arrival and an online vehicle tracking system that typically fails.

Angela Jackson, whose husband is in the military, shipped the family Ford Explorer to the U.S. from Germany in early May. It arrived 44 days late and damaged, which she estimates will cost at least $1,500.

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