There are plenty of Twitter rants and raves when it comes to airline travel.  Travelers who have turned to Twitter to vent about a particular situation have found themselves standing at the gate when the plane pushes back and taxis to the runway. 

Increasingly, customers are using social media to voice complaints and field requests and queries –and they’re getting responses.

But, if you don’t think airlines are paying attention and protecting their online reputation, you should read about the man who was removed from a Southwest Airlines plane after a tweet complaining about a rude gate agent.  He was forced to delete the tweet or the airline would not let him and his kids on the flight. Southwest later apologized and sent the man some travel vouchers for its overreaction to the complaint.

With all of this in mind, here are my do’s, and don’s, for tweeting an airline: