Sign in to comment!

Menu
Home

Airlines

Man sues British Airways after booking mistake sends him Grenada instead of Granada

granda_grenada.jpg

Granada (left) is a Spanish city founded in the 11th century, famous for its Moorish history; Grenada is Caribbean island off the coast of Venezuela. (iStock)

An American dentist is suing British Airways for putting him on the wrong flight when he tried to book a flight to Granada, Spain, but instead wound up in Grenada, the Caribbean island.

Granada is a city founded in the 11th century, famous for its Moorish history and architecture; Grenada is a Caribbean island off the coast of Venezuela with beautiful beaches and is a producer of spices like nutmeg and cinnamon.

Edward Gamson alleges that an airline agent in Florida booked him and his partner on the wrong flight, making him miss his lifelong trip to study Islamic art up close.   

“I made it absolutely clear to the booking agent I wanted to go to Granada in Spain. Why on earth would I want to go to Grenada in the Caribbean if I was flying back to America from Lisbon?” he told the Independent

They realized that something was wrong when they left London’s Gatwick Airport for what was supposed to be a two-hour flight, only to realize that the in-flight tracking systems had a route that veered away from Europe.  Some nine hours later, the pair found themselves 4000 miles away from their intended destination.

British Airways refused to reimburse their $4,500 first-class tickets. The lawsuit seeks $34,000 in damages.

"It's just so sad. A trip we had been really looking forward to was ruined and ... [British Airways] won't do the decent thing."