Restaurant owner says tip screens are turning coffee runs into 'awkward' moments

Texas restaurateur Derek Simms says high-pressure tip prompts can make even industry insiders pause, arguing that 20, 22 and 25% suggestions feel manipulative and may cost businesses repeat customers.

Derek Simms, a restaurateur, says high-pressure tip prompts can make even industry insiders pause, arguing that 20, 22 and 25% screens feel manipulative and may cost businesses repeat customers.