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The email Cara Viramontes got from Expedia.com after complaining to them about being charged travel insurance for her infant son, was so shocking she thought it was a joke.
It was a message informing her that her recently-booked airline tickets had been cancelled that bore the bold-faced header: "F--- you!"
Viramontes, who lives in the West Hills section of Los Angeles, told the local CBS affiliate that the whole thing started after she called the travel company to see why they charged her 8-month-old son, since he didn’t need a full-priced airplane ticket and would be sitting on her lap.
Following the call, the California mom received on online survey asking about the company’s service. She complained, saying the customer service representative “wasn’t helpful” and stating that she’d requested to speak to a supervisor “multiple times.”
Two days later, the high school teacher and athletic coach got the email topped by the f-bomb.
“Everyone I show [the email to], they laugh and think it’s a joke,” she told CBS. “No one can believe a company as credible as Expedia would ever do something like this.”
She called to complain, but says she was told that not only wouldn't she be getting her $600 flights refunded, she would have to pay another $200 to book a replacement itinerary, despite sending an image of the offensive email to an Expedia supervisor.
As of Tuesday, she said, “I haven’t received a response. Nothing.”
In an email to the Daily News, Expedia said, “We take this matter very seriously and have opened an investigation analyzing every click and action made by our customer service agents.”
The company added that they have re-booked Viramontes’ flight at no cost and provided her with a $500 voucher.
An Expedia spokesperson confirmed to the newspaper that the customer service representative responsible for the email has been let go.