Airlines

United Airlines will reimburse passengers from flight when man dragged off

The debate continues on 'Overtime'

 

All of the customers who were on the United Airlines flight that involved police officers dragging a passenger off the aircraft over the weekend will be fully reimbursed, the airline said Wednesday. 

United spokesperson Maddie King said in a statement to Fox News the airline "will be providing full compensation for the price of their ticket for all passengers on United Flight 3411."

The news of the reimbursement came as two more airport police officers involved in the incident aboard the United Express flight at Chicago's O'Hare Airport have been placed on leave.

The announcement from the city's Aviation Department came two days after another officer involved in the Sunday night confrontation was put on leave. The department said it is continuing its investigation into the incident.

Attorneys representing the man who was dragged off the flight, Kentucky physician David Dao, and a member of the man's family are set to talk about the incident on Thursday.

In a news release, the attorneys said they plan to talk to the media and that they will be accompanied by a relative of Dao. No lawsuit has been filed, but the legal team has already taken a move in that direction by filing court papers asking that the airline and the city preserve evidence in the case.

Dao was on a full jet at O'Hare Airport that was scheduled to fly to Louisville, Kentucky, on Sunday night when he and three other passengers were ordered off to make room for some employees of a partner airline. The others did as they were told, but Dao refused and was yanked out of his seat and dragged off the plane by airport security.

Related stories...

Earlier on Wednesday, the chief executive of United Airlines said the carrier will no longer ask police to remove passengers from full flights after the uproar over the incident

In an interview with ABC's "Good Morning America," Oscar Munoz said he felt "ashamed" watching video of the man being forced off the jet and  promised to review the airline's passenger-removal policy.

Munoz, who leads United's parent company, apologized again to Dao, his family and the other passengers who witnessed him being taken off the flight.

"That is not who our family at United is," he said. "This will never happen again on a United flight. That's my promise."

In the future, law enforcement will not be involved in removing a "booked, paid, seated passenger," Munoz said. "We can't do that."

Earlier on Wednesday, Chicago Alderman Mike Zalewski said representatives from United and the city's Aviation Department have been summoned before a city council committee to answer questions about the confrontation at O'Hare Airport.

Zalewski said he did not know who will represent the airline before the Aviation Committee, but Munoz has been notified of the hearing scheduled for Thursday. Chicago Aviation Commissioner Ginger Evans is also set to speak.

Munoz called the embarrassment a "system failure" and said United would reassess its procedures for seeking volunteers to give up their seats when a flight is full. United was trying to find seats for four employees, meaning four passengers had to deplane.

It was at least Munoz's fourth statement about the confrontation.

After the video first emerged, he said the airline was reaching out to the man to "resolve this situation."

Hours later on Monday, his tone turned defensive. He described the man as "disruptive and belligerent."

By Tuesday afternoon, almost two days after the Sunday evening events, Munoz issued another apology.

"No one should ever be mistreated this way," Munoz said.

The U.S. Department of Transportation announced Tuesday that it was reviewing Sunday's events to see if United violated rules on overselling flights. The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened.

The Associated Press contributed to this report.