A hotel in Sunrise, Florida, has sparked attention after implementing an outsourced check-in system featuring a remote front desk employee appearing on a large screen.
A hotel in Sunrise, Florida, has sparked attention after implementing an outsourced check-in system featuring a remote front desk employee appearing on a large screen. “Are you back here behind the desk, or are you somewhere else?” Pete Sager, a guest, asks the employee on the other side of a virtual check-in screen. “No, no, no, we’re working remotely, sir,” the employee answers. A spokesperson for Wyndham Hotels & Resorts, owner of La Quinta Inn, told The New York Post: “This is a franchised location, meaning the hotel is independently owned and operated, and as such, we don’t control staffing. This franchisee’s use of this equipment is not brand-approved nor is it being marketed to other franchisees.” “Our brand standards require hotels to have a team member physically stationed at the front desk at all times,” the spokesperson added.
