Published December 20, 2015
LaTrina Reed says the surgery she needs to correct a painful ovarian condition "is a matter of life or death," but she hasn't been able to get it because of errors in ObamaCare.
She’s missed countless days of work and is nearly bedridden because of the pain.
“I feel like I’m in labor all of the time,” Reed said.
The 49-year-old single mother says she hasn't stopped bleeding since February. She has nearly a dozen growths on her uterus and ovaries. And one twisted ovary, she says, gives her pains comparable to child birth. A hysterectomy and cyst removal would fix Reed's problems, but the surgery costs $30,000.
Until this month, Reed was listed as having no health insurance. But she has paid seven months’ worth of premiums to Nevada Health Link, the market place through which consumers buy subsidized insurance under the Affordable Care Act.
"It's like paying for car insurance and getting into an accident to find out you don't have coverage," Reed said.
Reed says she has also paid $2,100 in out-of-pocket medical costs this year. Her employer contributed $2,500, but the amount doesn't get close to the $30,000 needed. Because Reed's situation isn't deemed immediately life-threatening, she can't be treated by a hospital or emergency room, regardless of her ability to pay.
The mix up was caused by technical problems with Nevada Health Links’ website -- designed by Xerox.
Health Link has since dropped its Xerox contract, but that is little comfort to Reed.
“It’s a hurtful feeling to know that you’re paying for something,” Reed said. “I could have had this surgery seven months ago and would be OK to walk around now instead of hunched over.”
The Nevada Health Link in Las Vegas said in a statement that it is working with Xerox to “aggressively address” the issues with its customers.
The statement also said in part: “regarding Ms. Reed’s enrollment situation, we are pleased the issues with her carrier have been resolved.”
After inquiries by the Las Vegas Review Journal, Reed’s case got special attention from Health Link.
Reed says she has received an enrollment number but she’s still not convinced she’s fully insured. Her surgery hasn’t been scheduled.
She is not alone in her battle for health care. Earlier this month, The Las Vegas Review Journal reported on a Nevada family grappling with more than $1 million in medical bills. This happened after the company from which the family bought insurance through the ObamaCare exchange refused to pay claims over a typo and other issues.
Las Vegas law firm Callister, Immerman & Associates tells FoxNews.com as many as 7,000 of Nevada Health Link's 38,000 enrollees may be paying for coverage they aren't receiving. Reed has joined a class action lawsuit the firm filed in April.