Do you know what snake oil is? It’s a term used to describe any product with questionable or unverifiable quality or benefit. If you read this Wikipedia article on the topic, you’ll see that real oil from snakes used to be prescribed as a cure for everything from small cuts on up to arthritis and skin diseases.
Now, as the title to this article would imply, I believe that the SEO industry, and the digital marketing industry in general is full of snake oil salespeople. Individuals who knowingly are selling a product that either will not work for the buyer or that they know is of inferior quality.
Let me explain. I run a marketing agency. I have to hear dozens of horror stories every week about wasted budgets, sites damaged beyond repair, digital campaigns that produce zero results and everything else business owners and marketers are terrified of. These stories are the grownup versions of the campfire stories we told each other as children. Except now, they end in the loss of millions of dollars. Terrifying, I know.
Now, I mentioned that I run an agency, as such you’d think that we’d have a pretty good grasp on marketing. But you wouldn’t guess that if you looked at my spam folder. I receive hundreds, yes hundreds of unsolicited emails every day from marketers promising to take my brand to the #1 spot in Google (total lie). Or to bring me thousands of visitors in a matter of weeks (liar liar pants on fire). They tell me that my site is breaking numerous rules set forth by the search engines and if I don’t fix them my company will die a fiery death (oh really?).
These are the Exhibit A’s in the snake oil industry of digital marketing and SEO.
To see the Exhibit B’s you’ll need to reach out to an agency of your choice and ask to speak with their sales team. Odds are you’ll end up talking with someone that will guarantee that your wildest dreams will be fulfilled by focusing on SEO. Or maybe they’re a social media agency. If that’s the case, their silver bullet will undoubtedly be social media. Either way, they’ve got the tonic that will cure your website’s disease. And if you act now, you’ll be guaranteed results!
Look, as someone who has worked in SEO and every other digital medium for the last decade or so, I can tell you that there are no silver bullets and that nothing is guaranteed. I also know that SEO doesn’t work for some companies. Just like PPC isn’t for everyone, nor is social media. After all, billboards and commercials don’t work for every industry, so why would digital marketing be any different?
But let’s examine what makes a lot of SEO services snake oil and give you the information you’ll need to protect yourself.
Why is it snake oil?
Snake oil originated in the medical industry. It was used as a cure for ailments. It was easy for salespeople to pull the wool over they’re buyers’ eyes because back in the day, no one really knew what the heck was going on with their bodies. Medical information wasn’t as readily available. And since medical conditions are by nature quite scary, the sufferers were ready to believe anything that was thrown their way.
Well, guess what? The Internet is the new medical industry when it comes to snake oil. You see, the Internet is still not that old. It’s really only become prolific over the last 20 years or so. With that being the case, most people don’t understand the ins and outs of it. Yes, like a medical condition, they can tell when something is wrong. But they’re not really quite sure what the cause of the issue is. Enter the snake oil salespeople.
Whenever there are uninformed customers, there will always be predatory groups looking to take advantage of that situation. And with a 65 Billion dollar industry up for grabs, the streets are running wet with snake oil right now.
What I’ve seen.
While some snake oils can be rather harmless, when it comes to your digital marketing snake oil is anything but. For instance, I wrote an article a few years back about a large company that was removed from the Google search results due to their digital marketing activities. They had some sloppy marketing being done and it ended up making them disappear from the search results. Harmless, right? Wrong. You see, this company relied heavily on their search results for new leads to their call center. This call center was staffed by dozens of people. These people had families, mortgages, and relied on that income.
Well, when the phones just stop ringing one morning, it’s going to be very hard for a company to keep employing an entire sales floor. And while the company did their best to avoid the inevitable, they eventually had to face the facts and they ended up laying off the entire department.
So this one company that unfortunately trusted a snake oil salesperson, ended up having to lay off almost 50 people at a time when the economy wasn’t doing so well. I’m sure there was a lot of financial pain felt by these families.
So, yes, snake oil SEO can be extremely dangerous in today’s digital economy.
How do business owners avoid getting burned?
This is probably the most important part of this article. As I mentioned earlier, the reason these groups are able to prey on consumers is because of the lack of information. To this end, you need to gird yourself with knowledge. Do research on the topic you’ll be discussing with your potential agency partners. Have talking points and specific questions that you’d like answered. By doing this, you’ll be able to avoid the bottom-of-the-barrel snake oil salespeople that can’t even face mild scrutiny.
Related: The Top 4 Reasons SEO Is Dead
Once you’ve weeded those ones out, you’ll want to really do your research on the agencies that have made the first cut. Check the background of the founders, look for third party reviews. Ask them for case studies, testimonials, and references. Do not look at a slick sales deck and assume that because they can put together a decent PowerPoint that they can provide you with proper marketing services. I’ve seen hundreds of dreams crushed on the expectations set by a nice sales presentation. Any group you don’t feel 100 percent comfortable with should be cut after this.
Now that you’ve made it to your third round of choices, you’ll want to watch what they produce for you very closely. Don’t accept an agency that does not give you full visibility into what they’re doing. I can’t tell you how often I see shoddy work being done, and the business owner would have been able to identify that work as being shoddy, but because they weren’t aware it was being done, they had no way of stopping it.
Because of this you’ll want to make sure that the group you’re working with is willing to show you everything they’re doing and will actually take the time to explain and train you on what they’re doing. After all, an informed client is the best kind of client.
And if you follow these steps, you’ll be assured that you’ve probably weeded out all of the snake oil salespeople and you’ll be working with a reputable agency. Now, this doesn’t guarantee that you will get great results. As I mentioned above, sometimes SEO isn’t a solution for all industries and sometimes marketing campaigns don’t result in massive successes. But those are the chances you should be willing to take. If you know you’re working with the right group that does things the right way, then you’re in it together. And the engagement should feel like a partnership, rather then a vendor relationship.
So, as you’re out there trying to spend your marketing dollars wisely, watch for those shady characters that are touting the magical properties of their services. Odds are, there’s a lot of snake oil in their pitch.