Starbucks Prints Offensive Diabetes Remark on Customer's Cup, Upsets Customer

By Neal Colgrass, Neal Colgrass

Published July 05, 2017

(Reuters)

A Starbucks customer in Florida wasn't too pleased to see something printed in place of his name on a freshly made grande white mocha: "DIABETES HERE I COME." (See a tweeted image of the offending cup below.) But the still-unidentified man had a personal reason to be upset about it, reports Mashable.

"That first word just automatically brought the picture of both sisters in my head, and I was taken aback," says the man, who has two sisters with type 1 diabetes. "Just the struggles they went through and all the doctor appointments they had."

After having the coffee drink delivered to his office (an employee did the coffee run), the man went down to the St. Augustine-area Starbucks himself. "2 of my sisters are diabetic, so … not funny," he wrote on the cup, and returned it. He's not seeking an apology, he says, just a promise that no one there will do it again.

The store's manager, shown photos of the cup, tells Action News Jax that he will "find more about this" and "talk to my boss." And Starbucks corporate headquarters says it is "disappointed" by the incident. "We are working directly with the customer to apologize for his experience, and with our partners (employees) to ensure this does not happen again," Starbucks says.

At 16 ounces, a white chocolate mocha made with 2 percent milk contains 470 calories.

(In related news, this isn't the only headline-grabbing incident to occur at a Florida Starbucks recently … )

URL

https://www.foxnews.com/food-drink/starbucks-prints-offensive-diabetes-remark-on-customers-cup-upsets-customer