A New York woman who was escorted off a JetBlue flight Tuesday says she was "antagonized" by a crewmember who called her family “animals.”
Keren Kimchy’s family of nine – five adults and four children under the age of four –were flying from New York’s John F. Kennedy Airport to Punta Cana in the Dominican Republic.
But before they could take off the whole family was escorted off the flight and detained for several hours after a confrontation between the attendant and her brother-in-law.
In a Facebook post, Kimchy wrote that the problem began when a flight attendant first confronted her brother-in-law as he was putting his baggage in the overhead compartments.
She wrote: ‘As we were setting down all our stuff in the overhead bins, she had asked, my brother in law, with an attitude, if he could move out of the way that other passengers could go through.
‘His responds "ok, could I just put my bags down". Immediately, she started shouting very loudly "this is my plan, this is my show, are we going to have a problem, if so I could move you to the next flight with no problem!".
She added: "After all the passengers boarded she came back to him and asked him again with an attitude, 'is every thing is ok, are we going to have a problem!' She was antagonizing him for no reason! Needless to say, security came and escorted him off the plan [sic]."
Kimchy says a flight attendant "antagonized" her brother-in-law for no reason which prompted him to be escorted off the plane. But then, she said the remaining eight of them were also ‘unfit to fly’ due to their behavior – and were escorted off the plane by uniformed police officers.
"I don’t think my four-year-old daughter needed to hear in the tunnel over the loud speaker a flight attendant saying now that we got the animals off we could continue our flight."
JetBlue told ABC News the decision to remove Kimchy and her family wasn't taken lightly.
"We love welcoming families on JetBlue, and we fly thousands of families every day without incident. The decision to remove someone from a flight is never taken lightly and happens only if it is clear that the customer poses a risk to the safe and comfortable operation of the flight."
A company representative told ABC News the flight attendant had also left the flight, but only to file a police report.
Kimchy said her vacation was ruined.
"I would never in my life fly JetBlue again."