Radio Streaming Help

If you're having trouble listening to the radio stream, try the following:
Try listening to the version for mobile players. If this works, then continue troubleshooting the problem with the information below. You can continue to listen to the radio stream temporarily through the mobile link, but you will want to return to the media player as soon as you have worked through the steps below.

What do I need to experience streaming audio/video?
If you can see the video or hear the radio stream, you already have what you need installed on your computer. If not, you may need to download some free software to enjoy video on the Web by following the links below.

Flash Player 6 (or higher)
Click here to download.

Microsoft Windows Media Player 9 (or higher)
Click here to download

Internet Explorer 5.5 (or higher)
Click here to download

Safari 1.2 (or higher)
Click here to download

Mozilla Firefox 1 (or higher)
Click here to download

Netscape Navigator 8 (or higher)
Click here to download

What are the computer requirements?

  • Operating systems: Windows 98 (or higher), Mac OS X (or higher)
  • 128 megabytes of RAM or higher
  • Monitor settings: 256 or higher colors; 800 x 600 or higher pixels
  • Sound card / speakers
  • Cookies must be enabled

Why does the video sometimes stop or pause?
Our video uses "streaming" technology to start transmitting video almost as soon as it is requested, rather than waiting for the complete video file to download. If the video stream pauses, it is probably due to Internet traffic congestion, a slow modem connection, or insufficient computer hardware. If a pause persists, it is recommended that you restart the video.

What about firewalls?
Some organizations and Internet Service Providers filter or block video transmission. If you cannot get video transmission (even when your system meets the above computer and software requirements), you may want to contact your Internet Service Provider or Network Administrator to see whether its security firewall is intentionally or unintentionally blocking video transmission. For further information, please see or en/serve/, which provide useful information to both users and firewall administrators.

Why am I receiving Javascript errors?
Javascript errors in the video page are usually caused by ad blockers, which block files needed both for advertising and for basic display of the page. This is most easily diagnosed by turning your ad blocker off and reloading the page. If this still doesn't work, please email us at

If you still have a problem...
Please send a message to, noting as much as you can of the following: the Web site that you viewed the video from, the name of the video, the problem, and your system configuration (player, browser, and operating-system versions, modem speed, Internet access provider, computer processor type and speed, and quantity of RAM.)