A couple of weeks ago, my wife and daughter and I were taking the train from New York down to Washington, D.C. (search).

Everyone was in a big rush, so the guy at the boarding gate just gave our tickets a quick look. We got on the train, it began to move, and I suddenly had a sinking feeling that we were going the wrong way.

Sure enough, the loudspeaker announced that we were on an express train north to Boston. I found the conductor and told him my problem. I kept my cool, didn't get hysterical or start blaming anyone for my own stupidity. And…he listened. After a lot of work on his part, he got permission to make an unscheduled stop, and put us on the next train going south. What could have been a seven-hour nightmare turned into a one-hour inconvenience.

Now, this conductor was not a FOX fan (search). I could tell he didn't know me from Adam. But after pleading my case without blowing up, he dealt with me like a normal, decent human and bent the rules to help us out.

Now there are a lot of nasty people out there doing nasty things. We report on them all the time. But it's important to remember that there are still a lot of decent people in the world, who respond well to being treated decently. And to a conductor named Leon, who manned Acela (search) train #2164 on March 18, wherever you are, thanks.

And that’s the Asman Observer.

Watch David Asman on "FOX News Live" weekdays at noon ET.

David Asman joined FOX News Channel (FNC) in 1997 and currently serves as host of "Forbes on FOX," a weekend half-hour program that offers an informative look at the business week (Saturday from 11:00-11:30 AM/ET). Asman is also an anchor on FOX Business Network, where he co-hosts "After the Bell" (4-5 PM/ET) with anchor Melissa Francis.