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VA secretary: Disney doesn't measure wait times, so why should VA?
By Sarah Westwood, Sarah Westwood
Published May 23, 2016
Veterans Affairs Secretary Robert McDonald on Monday compared the length of time veterans wait to receive health care at the VA to the length of time people wait for rides at Disneyland, and said his agency shouldn't use wait times as a measure of success because Disney doesn't either.
"When you got to Disney, do they measure the number of hours you wait in line? Or what's important? What's important is, what's your satisfaction with the experience?" McDonald said Monday during a Christian Science Monitor breakfast with reporters. "And what I would like to move to, eventually, is that kind of measure."
McDonald's comments angered House Speaker Paul Ryan, who tweeted out Monday afternoon, "This is not make-believe, Mr. Secretary. Veterans have died waiting in those lines."
This is not make-believe, Mr. Secretary. Veterans have died waiting in those lines. https://t.co/OxfT3AYzTi
— Paul Ryan (@SpeakerRyan) May 23, 2016
McDonald faced questions at the breakfast about the VA's lack of transparency surrounding how long veterans must wait to receive care at VA facilities around the country. The agency has weathered controversy over the past several years due to its struggle to provide timely care for many patients.
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https://www.foxnews.com/politics/va-secretary-disney-doesnt-measure-wait-times-so-why-should-va