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Moving

Questions to Ask Moving Companies

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When you're ready to talk with movers about your upcoming move, you need to be prepared for the conversation. Part of your preparation should entail a ready list of questions for moving companies who want to earn your business. The questions below will kickstart the conversation and ensure you get the answers to pick the right mover.

Do you work for the mover or are you a broker?

Brokers can match customers with moving companies. But keep in mind that a broker can't give you a binding estimate and a broker isn't responsible for loss or damage.

Do you give binding quotes?

A mover may give a binding, or "not to exceed" quote upon reviewing your items in person. Brokers typically don't give binding quotes. If a mover or broker attempts to give you a binding quote over the phone, don't accept it. Make sure your possessions are inspected in person.

Does my quote include extra charges?

If any of these issues below apply to your move, you may face additional charges:

  • Stair charges
  • Long carry charges
  • Appliance charges
  • Parking charges
  • Storage charges
  • Fuel charges
  • Charges for awkward or extremely heavy items. Ask your movers if they have equipment to handle such items.

Will my items be transferred?

In long distance moves, your items may be transferred to another truck. This extra handling increases the chances of damages.

What forms of payment do you accept and on what terms?

Don't hire movers if they only accept cash. Make sure you and the movers are in agreement on the amount due upon delivery versus the deposit amount, and whether your deposit is refundable.

What type of insurance is included in your quote? Can I get more insurance?

Basic coverage is 60 cents per pound but your moving company may offer an upgrade. You can also work with third-party insurance providers to cover the move.

What is the process for damaged or broken items? Who's responsible?

Make sure you understand what your moving company is responsible for in terms of broken items. Ask about the mover's reimbursement policy.


Other articles in our 8 step Moving Guide:

Step 1: Choose a Mover
Step 2: Do It Yourself Moving
Step 3: Packing it Up
Step 4: Declutter With a Great Garage Sale
Step 5: Transfer Your Utilities
Step 6: It's Moving Day
Step 7: Make Unpacking Fun
Step 8: Settle In

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