Asia

Samsung says there are 3 reports of China phone battery fire

  • A visitor tries out a Samsung Gear VR headset at a Samsung Electronics display booth during an electronics expo in Beijing, Wednesday, Sept. 21, 2016. Samsung Electronics says its smartphones sold in China don't suffer the same problems as units that caught fire in the United States but Chinese customers complain the company is doing too little to reassure Chinese owners their handsets are safe. (AP Photo/Mark Schiefelbein)

    A visitor tries out a Samsung Gear VR headset at a Samsung Electronics display booth during an electronics expo in Beijing, Wednesday, Sept. 21, 2016. Samsung Electronics says its smartphones sold in China don't suffer the same problems as units that caught fire in the United States but Chinese customers complain the company is doing too little to reassure Chinese owners their handsets are safe. (AP Photo/Mark Schiefelbein)  (The Associated Press)

  • FILE - In this Sept. 1, 2016 file photo, Chinese people visit the Samsung roadshow booth promoting their latest Galaxy Note 7 outside a shopping mall in Beijing. Samsung Electronics says its smartphones sold in China don't suffer the same problems as units that caught fire in the United States but Chinese customers complain its response to the product safety scare ignored them. (AP Photo/Andy Wong, File)

    FILE - In this Sept. 1, 2016 file photo, Chinese people visit the Samsung roadshow booth promoting their latest Galaxy Note 7 outside a shopping mall in Beijing. Samsung Electronics says its smartphones sold in China don't suffer the same problems as units that caught fire in the United States but Chinese customers complain its response to the product safety scare ignored them. (AP Photo/Andy Wong, File)  (The Associated Press)

  • People visit a Samsung Electronics display booth during an electronics expo in Beijing, Wednesday, Sept. 21, 2016. Samsung Electronics says its smartphones sold in China don't suffer the same problems as units that caught fire in the United States but Chinese customers complain the company is doing too little to reassure Chinese owners their handsets are safe. (AP Photo/Mark Schiefelbein)

    People visit a Samsung Electronics display booth during an electronics expo in Beijing, Wednesday, Sept. 21, 2016. Samsung Electronics says its smartphones sold in China don't suffer the same problems as units that caught fire in the United States but Chinese customers complain the company is doing too little to reassure Chinese owners their handsets are safe. (AP Photo/Mark Schiefelbein)  (The Associated Press)

Samsung Electronics says it has received three reports of Galaxy Note 7 battery fires in China.

The company said Wednesday that Samsung and its battery supplier Amperex Technology Ltd. had investigated two of those cases in China and found the cause of the fires was external.

Samsung was unable to obtain the sample for the reported third Note 7 fire because the consumer refused to hand in the phone.

Two reports of Samsung phone fires emerged on Chinese social media over the weekend, rattling nerves there because China is the only country where Samsung has continued to sell the Galaxy Note 7 despite a global recall earlier this month.

The company has recalled 2.5 million handsets in 10 countries due to a battery manufacturing flaw.