Quick Fix Guide

We’re going back to TV basics!

Our quick fix guide will take you through some of the common issues that can lead to big frustrations.

If you are having a problem with your television, cable, or audio, follow our quick fix guide to help solve it!

If you aren’t able to fix your issue, contact your local cable provider.


Issue #1

The picture is not displaying correctly. It looks like one of the following:

Try…

Checking your power cords:

  • Make sure all of your power cords are plugged in securely.

  • If the cords are connected to a power strip, verify that the power strip is plugged in and in the ON position.

  • If the power outlet is controlled by a wall switch, double-check that
    the wall switch is turned ON.

  • Check to make sure that the power outlet is functioning properly.

  • If attempting to power on with your remote, check the remote control batteries.

  • If the power button on the appropriate remote control does not work,
    try the power button on the television set or cable box.

Double-checking for loose cables:

Check all cable connections at both ends to ensure that they are plugged in and functioning. For more detailed instructions on how to properly connect your equipment, see your user’s manual.

Checking to make sure your picture is not frozen:

Some remote controls have a “Freeze” button. Check your remote to see if that option has been enabled. Press the button to deactivate the freeze.

Making sure the correct input is selected:

If the TV was recently used to play video games, DVDs, a video camera,
etc., you might need to change your “Input” settings.

  • To change the input, press the INPUT/MODE button (it may also be
    labeled TV/VIDEO or SOURCE) on the TV or TV remote.

Rebooting your cable box:

Sometimes your cable box needs to be rebooted. There are three ways to do this:

  • Hit the "reset" button on the cable box.
  • Turn off the box via the power button. Wait one minute; turn the box
    back on.
  • Unplug the box from the power outlet. Wait one minute; plug the box
    back in.

If you are still having a problem resetting your cable box, call your local cable provider for more information.

Checking for interference:

Signal interference from another power source such as an appliance or a computer monitor can affect your picture quality. Make sure there are no high-powered devices near your cables or television.

Issue #2

The picture is not displaying correctly. It looks like one of the following:

Try…

Checking for interference:

Signal interference from another power source such as an appliance or a computer monitor can affect your picture quality. Make sure there are no high-powered devices near your cables or television.

Or your TV may be broken:

If this doesn’t work, it may be an indication that your TV is no longer functional. Please contact your TV manufacturer for more information.

Issue #3

When I watch FOX News Channel, my picture gets cut off.

Try…

Resetting your format and picture setting:

You may need to reset your format settings. Check out our widescreen page to see how you should be properly viewing FOX News Channel.

Issue #4

My TV isn’t receiving all cable channels.

Try…

Rebooting your cable box:

Sometimes your cable box needs to be rebooted. There are three ways to do this:

  • Hit the "reset" button on the cable box.

  • Turn off the box via the power button. Wait one minute; turn the box back on.

  • Unplug the box from the power outlet. Wait one minute; plug the box back in.

If you are still having a problem resetting your cable box, call your local cable provider for more information.

Issue #5

I keep getting the message “One Moment Please”.

Sometimes it can take a while for your cable box to ‘authorize’ a channel. After a couple of moments, the channel should come up. If it doesn’t, call your local cable provider.


Issue #1

I am not getting any sound when I watch FOX News Channel.

Try…

Making sure all the cables are plugged in correctly.

Double-checking to see that the "mute" function is off and that the volume is turned up. Please check both your cable and TV volume to make sure that both are adjusted to the correct setting.

Verifying that your television is tuned to the proper input.

Seeing if the SAP function is enabled. If it is, turn it off.

If you are still having a problem with your audio, call your local cable provider for more information.

Issue #2

My audio is out of sync with the video.

Try…

Rebooting your cable box:

Sometimes your cable box needs to be rebooted. There are three ways to do this:

  • Hit the "reset" button on the cable box.
  • Turn off the box via the power button. Wait one minute; turn the
    box back on.
  • Unplug the box from the power outlet. Wait one minute;
    plug the box back in.

If you are still having a problem resetting your cable box, call your local cable provider for more information.

Issue #3

My audio contains static or crackling.

Try…

  • Checking for interference. Make sure there are no high-powered devices near your cables or television.

  • Adjusting the volume on your television. Sometimes, if the volume is at the maximum, it can cause distortion.

  • Adjusting the volume on your cable box. Again, if the volume is at the maximum, it can sometimes cause distortion.

  • Checking that all cables are plugged in properly.

If you are still having a problem with static or crackling in your audio, call your local cable provider.


Top of Page

As television technology transitions, so do we! On September 28, 2009,
FOX News Channel made a format change to the way we telecast.

Why? Because we wanted all of our viewers to be able to watch FNC the same way regardless of old or new model TV sets.

Now, all of our viewers get to watch our channel in the widescreen format. Settings on your television may need to be adjusted to properly view our new telecast. Learn more about setting your TV for the widescreen format. And don’t worry, this in no way changes the way we bring you the news.

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