An Oregon man was told he owes Verizon more than $2 million for a cellphone bill – and the fiasco could cost him his home.
“Yeah, it’s been very stressful to say the least,” Ken Slusher told FOX 12.
Slusher and his girlfriend bought a pair of phones last November and used the Verizon service for just a month before canceling due to billing issues.
“The number of errors and the comedy of which they happened is astounding to me,” he said.
Slusher thought the issue was behind him until he began receiving letters from collection agencies. That led him to check his Verizon account balance and hear a disturbing figure: $2,156,593.64.
Scheduled to close on a new house Monday, Slusher said his mortgage company won’t sign off on the loan he needs because the collection agencies are hounding him.
“If I don’t get this straightened out in the next 24 hours, I can almost guarantee I’ll lose my house,” he said.
Verizon said the error has been resolved.
“We have apologized to an Oregon customer for a programming error in an automated voice response system,” Verizon said in a statement. “The error caused him to receive an incorrect voice message that he owed $2 million on his bill. We are correcting the error now and have resolved the issue to his satisfaction.”