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9/11 museum responds to gift shop criticism

National September 11 Memorial Museum officials say victims' families will continue to be consulted regarding merchandise on sale in its gift shop.

Memorial Foundation President Joe Daniels tells the Wall Street Journal the museum will enlist more help of 9/11 family members who sit on the foundation's board in vetting the products.

One item in particular that had been criticized has been removed from the museum store. It was a decorative ceramic platter in the shape of the United States, with heart symbols marking the spots where the hijacked planes struck on 9/11.

Daniels says the shop is needed to help support the museum's operations. He says many visitors want to take home a keepsake to remember the experience.

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