Published March 16, 2014
A flight heading from Canada to Mexico with 181 passengers and six crew members aboard made an emergency medical landing Sunday morning in western Montana after encountering extreme turbulence that slightly injured two flight attendants.
Sunwing Airlines spokeswoman Janine Chapman says the Boeing 737 landed around 7:30 a.m. Sunday at Helena Regional Airport, a small hub unaccustomed to dealing with international travelers. The flight's passengers waited in the aircraft for more than five hours before being told to stay in a cordoned-off area in the terminal as the company dispatches another plane to continue the journey.
Chapman said a medical team cleared a 27-year-old male flight attendant who received a cut on his head during the turbulence, but didn't need stitches. He was in an aisle serving passengers when the turbulence hit.
As a precaution, responders also checked on a 27-year-old female flight attendant, who was also serving passengers and fell to the floor, Chapman said. The medical team prescribed over-the-counter pain medication.
Chapman said the captain had the seat belt sign on, and no passengers were injured.
After landing in Helena, the state's capital, passengers waited for hours on the tarmac because a customs agent couldn't immediately get to the airport.
Helena Regional Airport Director Ron Mercer said the airport has one agent who wasn't available Sunday, so another one made the 90-minute drive from Great Falls.
He said the airport doesn't typically deal with international commercial flights, so the customs agent had to make sure international rules were followed before the passengers could get off the plane.
They exited into a secure area of the terminal, where the passengers have access to food and restrooms but can't leave the area. Chapman said allowing them to wander the terminal would cause problems when it came to resuming their journey because they're international travelers.
Nonetheless, she said, the passengers "were reported to be in very good spirits."
Another aircraft has been sent from the company's headquarters in Toronto to pick up the passengers so the initial plane can be examined for damage, Chapman said, a move she called customary after severe turbulence is encountered.
The aircraft hit the rough patch northwest of Helena, somewhere over the Continental Divide, Mercer said.
Chapman said the passengers who boarded Flight 559 in Edmonton, Alberta, were mostly families and couples heading to Puerto Vallarta, Mexico, for vacation.
The second jet and a new crew were expected to arrive in Helena on Sunday evening, pick up the passengers and then take off for Mexico.
"This winter that will not end," Chapman said. "They're attempting to escape it. Hopefully, we'll get them there soon."