Updated

A Saugus couple says they are furious with their daughter’s school because staff did not call an ambulance after the fourth-grader suffered a broken arm on the playground.

Veterans Elementary School officials say they just followed policy.

Tom and Jen Deon say their daughter, Ally, fell and broke her arm Tuesday.

Jen Deon said she received a call from the nurse and rushed to the school.

She tells The Daily Item of Lynn when she arrived Ally was screaming and her arm was bent at an unnatural angle. The arm was so severely broken she was brought to Children’s Hospital Boston.

School principal Jean Perry said in a letter to the Deons that injuries are judged on a case by case basis and response is based on the school nurse’s recommendation.