When Rose Lawrence found a deal for eight nights in a two-bedroom suite at the Trump hotel in Chicago for a mere $253.58, she couldn’t believe it.
Continue Reading Below
“Is it a glitch? Is it that people don’t want to stay in this hotel anymore?” the 49-year-old mental-health therapist tells The Post of when she saw the suite — which normally goes for $1,100 per night — on Booking.com. “I don’t care what it is. It’s on here — maybe this is my lucky day.”
Lawrence needed some luck. Recently divorced and getting ready to move with her 15-year-old son, Beau, to Los Angeles to start anew after nearly nine years in the Windy City, she needed a place to stay for eight days. That span of time would cover them and their Chihuahua, Rubio, between moving out of their condo this Friday until their flight to California next Saturday.
But as the saying goes: If it seems too good to be true, then it probably is.
As first reported by Chicago’s WGN9, there’s been a fair share of drama over this reservation, which Lawrence booked on Sunday.
Although she received confirmation for her reservation — and her rate — on Monday, corroborating details on her own with the hotel has since led to pleas for a cancellation, Lawrence says, because the offer was made in error.
Continue Reading Below
Lawrence says that Trump Chicago’s revenue manager ’fessed up to accidentally entering the wrong rate, which is what Lawrence found on Booking.com.
“I’m begging you to cancel this,” Lawrence says the hotel’s revenue manager told her over the phone. “I’m going to lose my job.”
A message to Trump Hotels seeking comment was not returned.
“She was laying it on thick,” Lawrence adds — saying the two then tried to work out deals.
First, Lawrence says, she was offered $450 per night for a king deluxe room. Then, the hotel offered her one comped night during a five-night stay, which Lawrence says is still not only out of her budget but would also require finding another place to stay.
Most recently, Lawrence says, the hotel offered her two nights comped and the following three for $220 per night.
But still, no dice.
“It’s not affordable and … I’m screwed for a deal,” Lawrence says.
It’s “extremely rare” for a property to incorrectly input its rates, a Booking.com spokesperson tells The Post in a statement. But when it happens, the statement explains, “we become involved and try to find a satisfactory resolution for all parties involved.”
On its website, Booking.com says in its terms and conditions that “obvious errors and mistakes (including misprints) are not binding.”
Lawrence says she’s still trying to work something out with the hotel but worries that even if she does work out her stay, she’ll be given inferior treatment after this saga.
“Everyone kind of deserves something,” Lawrence says. “It’s not my fault I saw [this deal] available.”