Airlines

British Airways apologizes for enforcing one-teabag limit

British Airways staff tried to ban a passenger from using more than one teabag in a guest lounge at Heathrow airport.

British Airways staff tried to ban a passenger from using more than one teabag in a guest lounge at Heathrow airport.  (Reuters File)

British Airways has issued an official apology to a customer who did not take kindly to being told not to use multiple teabags at one time at an airport lounge.

According to The Telegraph, British Airways provides a selection of teas in its Heathrow International Airport guest lounge. One customer reportedly saw the array of different flavors and decided to get creative.

Posting anonymously on the commuter blog Flyertalk, the customer says he found an elderflower darjeeling and an elderflower apple, and decided to use both bags at once to create a uniquely floral-fruit flavored tea.

After he added hot water, the airline lounge guest says he looked up and saw a British Airways staff member staring at him.

The flier wrote that "a staff member who was clearingtables and looked at me insistently. I smiled, she did not move. 'Are you all right sir?' -- 'yes, thanks I'm just looking at what teas you have trying to decide'."

He continued to create his mixed tea concoction when the lounge worker allegedly interrupted, saying, "''sir, just to inform you that it is only one tea bag at a time and for lounge consumption only'."

The customer called the lounge hostess' actions “petty” when complaining on the Internet travel board late November.

It took several weeks but the complaint reached British Airways corporate.

A British Airways spokeswoman told the Telegraph, “As Brits we have strong feelings about how we like our tea, so we're disappointed that someone would dare to stand in the way of our customer producing the perfect cuppa.

“We'd like to assure all our customers that they are, of course, free to blend their tea as they wish."