Let’s face it: We air passengers weren’t at our best in 2014. We got into fights over reclining seats. In retrospect, we did kinda overreact to Ebola. And once again our hopes that this would be the year that people finally realized it’s not cool to take your shoes off on an airplane were dashed.

And yet, airlines managed to be even worse than their passengers, inventing new and innovative ways to demonstrate apathy and incompetence. Sure, some of big flops this year weren’t entirely the fault of the airlines. Still, they put airlines in the headlines for all the wrong reasons — and made us shake our heads and say, “This crap doesn’t happen on trains.”