Six family members who got lost hiking along the border of Bergen and Passaic counties are telling police a ranger refused to help.

Susan and Ian Ratner and their four children hiked the Camp Glen Gray recreation area on Sunday afternoon.

After three hours, they got disoriented. They called police on a cell phone, but were disconnected.

Police got enough information to start a search, which included a State Police helicopter.

The family later told police that the caretaker at Camp Glen Gray Campgrounds wouldn't give them a ride or a cell phone. The family says he told them to use a pay phone.

Caretaker Drew Baumgardt tells the Record of Bergen County he did not deny the lost family aid.

The family eventually made it out of the woods by following the sound of police sirens.