This is a rush transcript from "Your World," October 23, 2013. This copy may not be in its final form and may be updated.
NEIL CAVUTO, HOST: When Washington was on the brink, we were there busting heads, trying to work out a deal.
When the health care law was being cooked up in the kitchen, we were the first to tell you the chefs wanted no part of it.
When the nation was facing its first downgrade, we came in late that very night after a long dinner -- and a lot of drinks I might add -- to set the record straight.
Each time, every time, we have been there for you all the time. When it counted, you could count on us, you could count on me, your financial superhero, to save the day.
But, apparently, there is no rest for the weary, because this health care law I warned you years ago was spitting up blood and sucking in cash, so I guess it is up to me to fix it before the whole darn country tanks.
That's right. Your financial superhero who is on the spot is now your computer geek on the quick, because it's pretty clear that Washington doesn't know how to fix this monstrosity, and clearly doesn't know a thing about websites, like, I don't know, being able to see the website.
So, today, I'm all over with ways to fix it and fast, that will probably cost no more than a few hundred million, a billion tops. But it's money, right? Just money.
Time for the geek to get cracking now.
Well, at least I'm thinner in that one.
Welcome, everybody. I'm Neil Cavuto.
CAVUTO: And as if I don't have enough to do, saving the country always the brink, now a huge computer on the fritz. This superhero is the first to admit he's all-powerful, but that doesn't mean he's all too handy.
But fortunately he's well-connected. I know a lot of you watching right now, "you really think he's a superhero." Tonight, I have used my super resources, actually my staff's super resources, i.e., Rolodexes, to put together our own uber-geek squad -- and, actually, these guys don't even look like geeks -- to get this high-tech turkey at least turning over.
With me now with some thoughts on how we can get this monstrosity doing what it was supposed to be doing, we have got web developer Eitan Magid and SpeedGeek's Yoav Erez.
Yoav, first thing, what do you do?
YOAV EREZ, OWNER AND PRESIDENT, SPEEDGEEK: Well, we fix computers.
If we have got a company that has troubles their systems, networks, anything that...
CAVUTO: This is the United States government.
CAVUTO: And this looks pretty bad.
EREZ: We don't -- there's not a lot to do.
I would think they would -- a good solution would be to start off with maybe a simpler version of the website, because currently the website is not really functioning the way it was supposed to. Kind of back to the bulletin board approach seems about right at this point.
CAVUTO: That's like starting over, Eitan. If he's right, that's starting over. That takes time.
EITAN MAGID, CEO, EMAGID: Neil, the problem here is bad planning and research from the get-go. Pouring money on a project and figuring out if it's going to work at the end just doesn't cut it for the government.
CAVUTO: They had three years, Eitan, to get this together.
And what they need to do right now is go back to the drawing board and come up with a research plan that will target the user that's going to use this system and not just say everyone from the street. The phone availability of the system, someone is able to just go and call someone, tells me that someone planned for someone to call and not use an online application and kind of perceived to think that something was going to go wrong.
CAVUTO: So, the website kind of came after the fact?
CAVUTO: Now, a lot of folks tell me -- and you guys are far smarter than I at this stuff, although I am a superhero -- that there was just not enough server capacity to deal with this.
EREZ: That's definitely true.
CAVUTO: So, many have said, well, we just got to throw in a lot of servers and get going. Is it that easy?
EREZ: That's -- that's -- that's part of the problem. But that only fixes the front end.
At the end of the day, you also have a problem of users not being created and I think the connection between the site and the insurance companies themselves, I think there's a problem as well.
CAVUTO: Oh, that's interesting. So, the companies have their own computer systems.