Robert L. Dilenschneider

Robert L. Dilenschneider is founder and Chairman of The Dilenschneider Group, a global public relations and communications consulting firm headquartered in New York City. He is the author of eight books — including the best-selling "Power and Influence: The Rules Have Changed." This op-ed is adapted from his book, "A Time for Heroes: Business Leaders, Politicians, and Other Notables Explore the Nature of Heroism."

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